Legal and Account Access Questions
Eligibility depends on local law in your region. You must meet the minimum age requirement and have legal permission to access real-money gaming where you live. During signup, we confirm your location and age; if local law does not permit account access in your area, registration will be blocked.
We collect your name, date of birth, email, phone number and location during account creation. Your details are verified against encrypted databases and checked against our compliance list. Verification typically completes within five minutes. Your data is never shared with third parties outside our payment and legal-compliance partners.
Yes. Open live chat or email our legal team to request a full data report or account closure. We'll send you a copy of all data we hold within 14 days, or close your account and anonymise your personal information within 30 days. Transaction records are retained for seven years for regulatory audit.
Contact our support team with your transaction ID and the DANA, OVO, GoPay or QRIS reference number. We'll verify the payment against our ledger and your bank statement. Most disputes are resolved within 24 hours; if your bank delayed the transfer, we'll provide a receipt for your bank to investigate.
No. Your payment details are tokenised and encrypted; we never see or store your full payment numbers. Each transaction is processed through secure, licensed payment networks. Your payment method is linked to your account but never visible in logs or to support staff.
Active account data is kept for the lifetime of your account. After you close your account, personally identifiable information is anonymised within 30 days. Transaction records and payment history are retained for seven years to comply with Indonesian financial regulations and support dispute resolution.
Change your password immediately and contact live chat. Our security team will review your recent login locations and payment history. If unauthorised activity is detected, we'll revert disputed transactions within 24 hours and lock your account pending investigation. Two-factor authentication is available in Account Settings under Security.
